Privacy Policy
How we protect your personal information
Last Updated: December 31, 2025
ConcretePoint Ltd ("we", "us", "our") is committed to safeguarding your personal information. This privacy notice sets out how we collect, use, store, and share your personal data when you engage with our website, services, or suppliers.
It also explains your rights under UK data protection law and how we ensure your data is handled securely and responsibly.
Contents
1. Important Information and Who We Are
1.1 Who We Are
ConcretePoint Ltd is a limited company registered in England and Wales. We operate as a concrete services provider, connecting customers with independent concrete suppliers. We are responsible for how your personal data is collected, stored, and used.
1.2 Contact for Data Protection
If you have any questions about how we handle your personal data, you can contact us:
- Email: info@concretepoint.co.uk
- Contact Form: Visit our contact page
1.3 Purpose of this Privacy Notice
This privacy notice explains:
- What personal data we collect and why
- How we use and protect your data
- When and why we may share your information
- Your rights under UK data protection law
- How to contact us if you have any questions or concerns
1.4 Updates to this Notice
We may update this privacy notice occasionally to reflect changes in our services, legal requirements, or business practices. The most recent version will always be available on our website. We encourage you to review it regularly.
Your Right to Make a Complaint
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk).
We would, however, appreciate the chance to deal with your concerns before you approach the ICO.
2. Personal Data We Collect
We collect and process personal data about you when you interact with our website, services, or suppliers. The types of data we may collect include:
Identity Data
Your name and any other identifiers you provide.
Contact Data
Email address, phone number, and postal address.
Financial Data
Payment details you provide to pay for services (securely processed).
Transaction Data
Details of bookings, payments, and communications with suppliers.
Technical Data
Information about your device and browser, IP address, operating system, and how you use our website.
Profile Data
Your preferences, interests, feedback, and survey responses.
Marketing Data
Your communication and marketing preferences.
Aggregated Data
Anonymous or combined data used for statistical or analytical purposes. This cannot identify you personally.
Sensitive Data
We do not collect special categories of data, such as health, religion, racial or ethnic information, or criminal records.
What Happens If You Don't Provide Data
If you don't provide the required information, we may be unable to process your booking or provide our services. We will let you know if this affects your service.
3. How We Collect Your Data
We collect personal data from you in several ways, depending on how you interact with our services:
3.1 Direct Interactions
You may provide your personal data directly when you:
- Request a quotation through our website
- Make a booking for concrete services
- Contact us via email, phone, or forms
- Provide feedback or complete surveys
3.2 Automated Technologies
When you visit our website, we may automatically collect Technical Data about your device and browsing activity. This includes your IP address, browser type, operating system, and website usage. This data is collected using cookies and similar technologies.
3.3 Third-Party Sources
We may receive personal data from external service providers who assist us in processing payments or providing support. This data is only used to deliver and manage your bookings.
4. How We Use Your Data
We only use your personal data when it is necessary and lawful to do so. The main purposes include:
Providing Our Services
We use your data to:
- Process your bookings and payments
- Coordinate deliveries with our concrete suppliers
- Manage your account and keep in touch with you about your orders
Running Our Business
Your information helps us:
- Understand how our website and services are used
- Improve the services we offer and make our website easier to use
- Prevent fraud or misuse of our services
Marketing
We respect your choices about receiving marketing messages:
- We may use your information (like your name, contact details, and website usage) to show you services or offers that might interest you
- You will only get marketing messages if you have asked for information or bought services from us and have not opted out
- We will ask for your permission before sharing your information with any other company for marketing
- You can stop marketing messages at any time by contacting us. This will not affect messages about your bookings, payments, or service updates
Using Data in Our Legitimate Interest
Sometimes, we use your data where it is in our legitimate business interest. For example:
- To analyse trends and improve our services
- To keep accurate records
- To provide better customer support
| What We Do | The Data We Use | Why We Use It |
|---|---|---|
| Register you as a customer | Your name, contact information | To set up your account and manage your bookings |
| Process bookings and payments | Name, contact, payment details, transaction records | To provide the services you request and ensure smooth payments |
| Analyse website use | Technical data, usage data | To understand how our website is used and improve it |
| Marketing communications | Name, contact details, preferences | To send updates or offers you've agreed to receive |
5. Disclosures of Your Personal Data
As a broker, we connect you with trusted concrete suppliers to arrange deliveries. To make this possible, we may share some of your personal information with the supplier handling your order, such as your name, contact details, and delivery information. This helps ensure your order is processed smoothly and delivered on time.
We may also share your details with:
- Secure payment providers so that transactions are completed safely
- Professional advisers, like accountants or auditors, to meet legal or regulatory requirements
- New business owners if our business is ever sold, merged, or transferred, who would continue to handle your data responsibly and in line with this privacy notice
Your information is always protected.
We make sure that anyone we share your data with treats it securely and only uses it for the purpose of providing your service. Your information will never be used by third parties for unrelated purposes.
6. Data Security
We take your personal information very seriously and always make sure it is protected. Your data is safe with us, and we use secure systems to prevent it from being lost, misused, or accessed by anyone who shouldn't see it.
Only the people who need your information to provide our services—like our team, trusted concrete suppliers, or service providers—can access it. Everyone who handles your data follows strict rules to keep it confidential.
We also have processes in place to spot and fix any potential problems quickly. If something ever goes wrong and your information is affected, we will let you know as soon as the law requires.
7. Data Retention
We will only keep your personal data for as long as it is necessary to fulfil the purposes for which we collected it, including meeting any legal, accounting, or reporting requirements.
When deciding how long to retain your data, we consider the type of information, its sensitivity, the potential risk of it being misused or disclosed without permission, the reasons we are processing it, and whether we can achieve those purposes in another way.
Legal Requirements:
By law, we must keep basic customer information—including contact details, identity, payment, and transaction data—for six years after you stop using our services, mainly for tax purposes.
In some cases, you can ask us to delete your personal data. We may also anonymise your information so it can no longer be linked to you. Anonymised data may be used indefinitely for research or statistical purposes without further notice.
8. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include:
Request Access
You can ask us to provide a copy of the personal data we hold about you.
Request Correction
You can ask us to correct any inaccurate or incomplete data we hold about you.
Request Erasure
You can ask us to delete your personal data in certain situations.
Object to Processing
You can object to the way we process your data where we rely on legitimate interests.
Request Restriction of Processing
You can ask us to temporarily stop processing your data in specific circumstances.
Request Transfer
You can request a copy of your personal data in a structured, commonly used, machine-readable format.
Withdraw Consent
If we rely on your consent for any processing, you can withdraw it at any time.
If you wish to exercise any of the rights listed above, please contact us.
No Fee Usually Required
You generally won't have to pay anything to access your personal data or to exercise any of your other rights. However, if your request is clearly unreasonable, repetitive, or excessive, we may charge a reasonable fee or, in some cases, refuse to process the request.
What We May Need From You
To make sure we only give your data to the right person, we may ask you for additional information to confirm your identity before fulfilling your request. This helps protect your personal information from being accessed by anyone who shouldn't see it. We may also contact you if we need more details to process your request quickly.
Timeframe to Respond
We aim to respond to all valid requests within one month. In some cases, if your request is complex or you have made multiple requests, it may take a little longer. If this happens, we will let you know and keep you updated on our progress.
9. Glossary
Lawful Basis
This is basically the reason we are allowed to use your personal data. There are a few main reasons:
1. Legitimate Interest
We use your information to run our business properly and give you the best service. Before we do anything with your data, we think carefully about how it might affect you. We won't use it in ways that could harm you unless we have your permission or the law says we must.
2. Performance of Contract
We use your information to do what we agreed with you. For example, arranging a concrete delivery or processing your payment.
3. Compliance with Legal or Regulatory Obligations
Sometimes the law requires us to keep or use certain information, like for tax records or financial reporting.
Third Parties
Internal Third Parties
These are teams or companies closely connected to our business that help us run things smoothly. For example, back-office or admin support teams. They follow strict rules to keep your information safe.
External Third Parties
Sometimes we work with trusted companies outside our business to help provide our services. This can include:
- Concrete suppliers you book through us
- Payment processors to handle transactions securely
- IT and website support providers to keep our systems running
- Professional advisers like lawyers, accountants, or insurers who help us manage our business
We make sure that these external partners only use your information to do the job we've asked them to do and handle your data safely. We remain responsible for your data even when others are helping us.
Questions About Our Privacy Policy?
If you have any questions about how we handle your personal data, please don't hesitate to get in touch.
Contact Us